Q: Can I claim back the course fee from my employer?
A: Yes, usually you can claim back course fees from your hospital trust, deanery, or PCT, although you should check the local policy and the total amount of study budget available.
A receipt is provided via email at the time of purchase. Certificates of attendance are provided on request for courses attended within the last 12 months at no additional charge. Requests for certificates of attendance or receipts for courses attended more than 12 months ago are subject to a £10 fee.
Q: How many CPD Points / Credits can I get from attending one of your courses?
A: The RCGP Revalidation Guide states that 1 hour of learning is 1 CPD credit. Most of our 1 day courses provide 6 - 7 CPD credits, our half day courses provide 3.5 CPD credits. To help you prepare for revalidation, the number of hours of learning is stated on the course description page, as well as on your certificate of attendance.
Q: Can I combine discounts (e.g. MPS members discount + group booking discount)?
A: No, only 1 discount can be used for any order.
Q: Can discounts be applied retrospectively?
A: No, discounts cannot be applied retrospectively.
Q: Where can I find details of the course venue and directions?
A: Full details of the venue for every course, including maps and directions are available on our venues page.
Q: If I book a place and then cannot attend, can I get a refund?
A: You may be entitled to a partial refund depending on the amount of time left until the course date. Cancellations 22 or more days before the course can get a full refund less a £35 cancellation charge.
Cancellations with 21 or fewer days to the course are not entitled to any refund, unless we can replace you. Full details are availabe in our terms and conditions.
Q: Can I amend my course to a different date?
A: You can request an amendment with at least 22 days notice. Swaps are subject to availability, and must be for the SAME course on a different date within 6 months of the original course date. There is a £35 course amendment fee for all such requests.
We are not able to process a change of date with less than 22 days notice.